FAQs

Custom Pin Process & Timeline

How do I place a custom pin order?
Start by selecting your pin options:

1. 1. Choose your plating: Black Metal or Royal Gold
   2. Select your backing attachment:
      
      • Rubber Clutch – A soft, flexible backing that’s comfortable and easy to use. Comfortable for hats and everyday wear.
      • Butterfly Clutch – A classic metal backing that provides a secure hold, great for thicker fabrics or display pieces.
      • Pin Lock Clutch – A premium, locking metal backing designed for maximum security. Ideal for valuable pins or items worn on bags, jackets, or uniforms.
   3. Select your packaging:
      
      • Clear poly bags
      • LOOK YAY! backing cards (sealed)
   4. Review and approve your digital pin proof
   5. Production begins once the proof is approved

Once all selections are made, proceed to checkout.

What happens after I place my order?
After your purchase is confirmed, you’ll receive a link via email to upload your pin design.

How long does it take to receive a pin proof?
Please allow 48–72 hours for our team to create your digital pin proof.
This proof shows the layout, colors, plating, and overall design of your pin.

Can I make changes to the pin proof?
Yes! You may request up to two (2) revisions to your pin proof.
Once you approve the final proof, your design will move into production.

What happens during production?
After approval, your pins are produced and then manually inspected for quality.
Once approved, they are packaged according to your selected packaging option.

When will my order ship?
After quality checks and packaging are complete, your order will be shipped.

How long does the entire process take?
From order confirmation to shipment, the full custom pin process typically takes 5–7 weeks.

Digital Pin Proof vs. Final Manufactured Pin

Minor variations in color, texture, and metal finish may occur during production.

Refunds and Returns

Because all pins are custom made, all sales are final and we do not offer refunds or returns once payment is received.

If your order arrives with a manufacturing defect, please contact us within 7 days of delivery. Our team will review the issue and work with you to make it right.